FAQ
Find answers to our most frequently asked questions.
Orders & Shipping
How long does shipping take?
Each item is made to order, so please allow 2-5 business days for production before shipping. Estimated delivery times:
- U.S. Orders: 5-10 business days
Do you ship internationally?
Not yet! At the moment, we only ship within the United States.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods at checkout.
How can I get in touch?
For any questions, email us at orders@kitskylark.com or message us via our contact form.
Returns & Exchanges
What is your return policy?
Since our products are made to order, we can only accept returns for damaged or defective items. If you receive a faulty product, contact us within 7 days of delivery, and we’ll make it right.
Can I exchange an item?
We do not offer direct exchanges, but if your item arrives damaged, we’ll replace it at no cost.
What if I ordered the wrong item or size?
Because our products are custom-made, we cannot accept returns for incorrect orders. Please review your order carefully before checkout.