FAQ

Find answers to our most frequently asked questions.

Orders & Shipping

How long does shipping take?

Each item is made to order, so please allow 2-5 business days for production before shipping. Estimated delivery times:

  • U.S. Orders: 5-10 business days

Do you ship internationally?

Not yet! At the moment, we only ship within the United States.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods at checkout.

How can I get in touch?

For any questions, email us at orders@kitskylark.com or message us via our contact form.

Returns & Exchanges

What is your return policy?

Since our products are made to order, we can only accept returns for damaged or defective items. If you receive a faulty product, contact us within 7 days of delivery, and we’ll make it right.

Can I exchange an item?

We do not offer direct exchanges, but if your item arrives damaged, we’ll replace it at no cost.

What if I ordered the wrong item or size?

Because our products are custom-made, we cannot accept returns for incorrect orders. Please review your order carefully before checkout.